We stand
behind our products, service and customers and want you to be completely happy
with your purchase. So, if you are not completely satisfied with your purchase
you may return your items for a refund or exchange.
Please note the following:
- All items must be returned to us
within 14 days from receipt of purchase.
- All returns must be in
unused/unwashed condition with the original tags still attached.
- Regular-priced items can be
exchanged for a different size (if available) or returned for credit to
the original form of payment.
- Sale items can be exchanged for a different
size (if available) or a store credit will be issued to apply toward a
future purchase.
- Clearance items are final sale
and may not be returned or exchanged.
- Shipping and handling fees are
non-refundable. Orders shipped with free shipping will have our standard
shipping and handling fees subtracted from your purchase credit.
**Exchanges – To ensure availability of an item
you wish to exchange, we strongly recommend that you purchase the item online
and then return the original item to us for credit back to the original form of
payment or a store credit. We are not able to remove items from stock and hold
them for you while waiting for your return.
Sales
become final 14 days after the order is delivered to recipient -- please do not
return items to us later than 14 days after you have received them. Items must
arrive at our store within 14 days after the order was delivered to recipient,
not be shipped within 14 days. Please allow transit time when returning items.
We
strongly recommend that you send your return with an insured courier (e.g.,
FedEx, UPS, USPS) and retain your receipt.
We cannot be responsible for packages lost or damaged in
transit.
You must
contact us prior to sending any item back to receive a return authorization
number.
Please,
send an email to:support@trendybrandykids.com requesting the
return. Please note the reason for the return. TrendyBrandyKids will reply with
an authorization number and instructions. We cannot accept any returns that do
not have the return authorization number clearly printed out the outside of the
box.
After
your return or exchange authorization number is received, please mail your
exchange or return to:
TrendyBrandyKids.com
1931 86th St, 2nd Floor
Brooklyn, NY 11214
USA
Thank
you for reading and accepting our return policy.