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Returns and Exchanges

We stand behind our products, service and customers and want you to be completely happy with your purchase. So, if you are not completely satisfied with your purchase you may return your items for a refund or exchange.

Please note the following:

  • All items must be returned to us within 14 days from receipt of purchase.
  • All returns must be in unused/unwashed condition with the original tags still attached.
  • Regular-priced items can be exchanged for a different size (if available)** or returned for credit to the original form of payment. 
  • Sale items can be exchanged for a different size (if available)** or a store credit will be issued to apply toward a future purchase. 
  • Clearance items are final sale and may not be returned or exchanged.
  • Shipping and handling fees are non-refundable. Orders shipped with free shipping will have our standard shipping and handling fees subtracted from your purchase credit.

**Exchanges – To ensure availability of an item you wish to exchange, we strongly recommend that you purchase the item online and then return the original item to us for credit back to the original form of payment or a store credit. We are not able to remove items from stock and hold them for you while waiting for your return.

Sales become final 14 days after the order is delivered to recipient -- please do not return items to us later than 14 days after you have received them. Items must arrive at our store within 14 days after the order was delivered to recipient, not be shipped within 14 days. Please allow transit time when returning items.

We strongly recommend that you send your return with an insured courier (e.g., FedEx, UPS, USPS) and retain your receipt. We can not be responsible for packages lost or damaged in transit.

You must contact us prior to sending any item back to receive a return authorization number.

Please, send an email to:support@trendybrandykids.com requesting the return. Please note the reason for the return. TrendyBrandyKids will reply with an authorization number and instructions. We cannot accept any returns that do not have the return authorization number clearly printed out the outside of the box.

After your return or exchange authorization number is received, please mail your exchange or return to:

TrendyBrandyKids.com

1931 86th St, 2nd Floor

Brooklyn, NY 11214

USA

 

Thank-you for reading and accepting our return policy.

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